Policies & Compliance

Our commitment to transparency, security, and ethical practices.

Policies & Compliance
Privacy Policy

Privacy Policy

At Roriri Finance, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

We collect personal information such as name, contact details, financial information, and gold details when you apply for a loan or interact with our services. This helps us process your applications and provide personalized services.

Your information is used to evaluate loan applications, communicate with you, comply with legal requirements, and improve our services. We do not sell or share your data with third parties without your consent, except as required by law.

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access. Our systems are regularly audited for compliance with industry standards.

You have the right to access, correct, or delete your personal information. Contact our data protection officer for any requests or concerns regarding your data.
Download Full Privacy Policy (PDF)

Compliance & Regulatory Information

Roriri Finance adheres to all applicable laws and regulations in the financial services industry.

RBI Guidelines
RBI Guidelines

We comply with all Reserve Bank of India (RBI) directives for Non-Banking Financial Companies (NBFCs), including fair lending practices and customer protection norms.

View RBI Compliance Report
Anti-Money Laundering
Anti-Money Laundering (AML)

Our AML policies ensure prevention of money laundering and terrorist financing through rigorous KYC procedures and transaction monitoring.

View AML Policy
Data Protection
Data Protection

In line with the Digital Personal Data Protection Act, we ensure secure handling of customer data and obtain necessary consents.

View Data Protection Policy
Grievance Redressal
Grievance Redressal

We have a dedicated grievance redressal mechanism to address customer complaints promptly and fairly.

File a Grievance
Fair Practice Code

Fair Practice Code

Our Fair Practice Code outlines our commitment to ethical and transparent dealings with customers.

All loan charges, interest rates, and fees are clearly disclosed upfront. No hidden costs are applied.

We treat all customers fairly without discrimination based on gender, caste, religion, or any other factor.

Customer grievances are resolved within 30 days, with escalation options available if needed.

Gold is valued transparently using market rates and certified purity checks. Customers can witness the process.
Download Fair Practice Code (PDF)